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The Performance Menu

Questions about the Performance Menu regarding downloading issues, downloading articles, updating subscriber info, article submissions and more.

I'm trying to renew my Performance Menu subscription and the store won't let me log in.

Your subscriber account is independent of the store. If your subscription pre-dates the current store system, you will not have a store account and will need to create one in order to purchase a renewal.

I can't download the new Performance Menu issue.

If you're downloading from an email link, make sure it hasn't expired - emailed links are good for only 3 days. If it is expired, you can log into your subscriber account and download it.

You can also try right or control clicking the link and selecting "save as".

I want to change the email address for my Performance Menu subscription.

You can change your email address and password by logging into your subscriber account and clicking the "Manage Your Account" link on the left side.

I tried to log in to my Performance Menu subscriber account to get my first issue, and it won't let me in.

First, make sure you're using the password that was emailed to you specifically for your subscriber account--this is a randomly generated password and will NOT be the same as the password you used for your store account. You can use the "Forgot Password" function to have this password emailed to you automatically. If you didn't receive said subscriber account email, see the next option.

Second, make sure you're trying to log into the subscriber site and not the store.

If you're sure you're using the correct email address and password, there may have been and error on our end during your subscription process. Please contact us and we'll square away your account ASAP.

Do you accept submissions to The Performance Menu, or for website articles or recipes?

Yes. We accept unsolicited queries and article and recipe submissions. See our Submissions Guidelines page for all the details.

Store

Questions about making purchases in our online store.

I ordered an article and have not received a download link. How do I get it?

Download links for all digital products are provided on the order success page. If you missed the links, you can click on the invoice link in your confirmation email to log into your store account and re-access them. You can log into your store account, click the "My Account" link, and view your order history to access download links from any purchase you've made.

I'm trying to pay for my order, but it won't accept my credit card.

Unfortunately we have no say in the processing of your credit card - you'll need to contact PayPal customer service.

I want to place an order, but I don't have a PayPal account. Can I pay in another way?

You don't need a PayPal account! PayPal is simply the company that processes our store transactions. You can pay with a credit card or even an e-check without having a PayPal account.

I ordered an e-book and have not received it yet. How do I get it?

Download links are provided on the order success page. If you missed the links, you can log into your store account and view your order history to access download links from any purchase you've made.

I ordered a back issue of The Performance Menu or article and have not received it yet. How can I get it?

Download links for all digital products are provided on the order success page. If you missed the links, you can click on the invoice link in your confirmation email to log into your store account and re-access them. You can log into your store account, click the "My Account" link, and view your order history to access download links from any purchase you've made.

Gym

Questions about our training facility.

Do you have open gym hours?

We don't offer traditional open gym access. Our clients work with trainers or coaches during scheduled class or training times. If you would like to inquire about use of the facility outside of this, please contact us.

What are the hours of your facility?

We are here from 7 am - 7 pm during the week and from 10 am to 1 pm on Saturdays.

The Performance Menu

Store

Gym

Submit your question to be answered by Greg or Aimee Everett in the Performance Menu or on the website

ask@cathletics.com

Catalyst Athletics is a USA Weightlifting team of competitive Olympic-style weightlifters. We are currently recruting new lifters and offer sponsorship opportunities.

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